For every order placed as a “Private Customer”, Rosabakehouse will issue a “purchase receipt” (equivalent to a fiscal receipt and therefore valid as Product Warranty).
If you wish to receive an invoice instead (for tax reasons), you must specify this by checking the “I wish to receive an invoice” box on the “Order Confirmation” page (after order completion) and entering the tax code in the appropriate field.For every order placed as a “Company” or “Individual Business/Professional”, to receive the invoice, simply fill in the appropriate fields in the registration form.In any case, for the issuance of the tax document, the information provided by the Customer at the time of order shall prevail.
Invoices will not be issued for customers who have not expressed the aforementioned request during purchase, following the required procedures.The tax documentation is inserted at the time of shipment inside a transparent envelope attached to the outside of the package and is also downloadable through the “View my tax documents” section in your “Account” area.
The customer can, however, request a copy by filling out the appropriate online form.
The tax documentation (purchase receipt and/or invoice) must be carefully preserved, as it represents the valid document for the product warranty.

In case already paid goods are refused upon delivery, the refusal will be considered as a withdrawal request, therefore upon return of the product, the outgoing and return shipping costs of the goods will be deducted.

As provided in Article 59 of the Consumer Code, the right of withdrawal does not apply:

1. in the case of supply of custom-made or clearly personalized goods or goods that, by their nature, cannot be returned or risk deteriorating or expiring quickly;
2. in the case of supply of sealed audiovisual products or computer software, opened by the consumer;
3. in the case of supply of consumable products (e.g., cartridges, toner), if the packaging is not sealed;
4. in the case of supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
5. to professionals and companies for whom an invoice has been issued, as they do not fall under private individuals;

Following the completion of the purchase procedure, concurrently with the shipment of the goods, RBH proceeds to issue tax documentation, which will be attached to the product and will also be downloadable from the “Account” section. Upon request, it can be sent by email to the order holder as provided by ex Art. 14 DPR 445/00 and DL 52/2004 and any other related regulation.
RBH includes in the tax documentation only the data provided by the Customer at the time of order, specifying that no changes will be allowed after its issuance.The Customer can only purchase products, as per the electronic catalog on the rosabakehouse.com website, existing at the time of order submission. The Customer declares to be aware that the “available” wording of the displayed product is merely indicative. It may indeed happen that, with multiple purchases by multiple users, the selected product is not actually available. It follows that RBH reserves the right, once the order is received, to verify the actual availability of the possibly ordered goods and, if unavailable, promptly communicate the non-acceptance of the sent order for the aforementioned reasons.RBH confirms the correct receipt of the order by sending an email to the email address provided by the Customer, in which all data relating to the order placed will be indicated. The Customer undertakes to verify its correctness and to promptly communicate any corrections. After verifying the actual availability of the goods and the correctness of the customer data, RBH will send the definitive acceptance of the contract via email, which only from this moment must be considered concluded and stipulated between the parties with full legal effect.By placing an order on the rosabakehouse.com website, the Customer declares to have read the terms and conditions of sale and the proposed payment methods, as well as the entire purchase procedure and also declares to accept them without any reservation and to have received exhaustive information in this regard. It is recommended to keep the emails sent by rosabakehouse.com.